Problem Personalities at Work and What To Do With Them


If you want to change the dynamics with a challenging personality, want to be less difficult yourself, or proactive in addressing problems quickly, Ken Warren will show you how to influence change in a more effective way.



Learn how to …
  1. Influence change with behaviours you cannot ignore
  2. Handle difficult conversations in a more confident and positive way
  3. Be less affected and offended by problem personalities
  4. Identify how you may be contributing to the problem
  5. Make environmental changes to encourage the behaviour you want to see
  6. Effectively manage those people who lack a capacity for change
  7. Gain the support of senior management to take decisive action, when needed