Managing Poor Performance


Do you have a colleague who is consistently problematic in some way? Have your best attempts to influence change failed to produce results? Do you feel hamstrung by the lack of an effective process?



Performance Management Specialist, Mark Johnson, will show you how to manage problem-performers successfully, so that you, your team, and the person concerned, can focus on moving forward.

Learn how to:

  • Know when to move from work-it-out conversations to formal performance management
  • Structure your performance management meetings well
  • Follow a process that reduces the risk of litigation or other industrial troubles
  • Take appropriate records to protect yourself from unfair accusations
  • Gain the support of your management, if they are initially unsupportive
  • Address escalated behaviour, such as stress leave, accusations of bullying, or threats of Union involvement