Essentials of Conflict Resolution


Most people don’t like conflict. They would prefer to avoid it wherever possible.

But, the longer a conflict continues, the worse it tends to become. So, the sooner you can take helpful actions, the better.



Whether you want to better handle conflict yourself or you help others to resolve their differences, this program is all about actions that are essential for moving through this process much more easily.

Learn how to:

  1. Stay calm when your buttons are being pushed
  2. Quickly defuse the frustration or anger of others
  3. Identify and address common factors that contribute to conflict
  4. Communicate in more confident and positive ways
  5. Respond well to escalated behaviour when it occurs
  6. Use effective backup plans for a range of problem scenarios
  7. Expand your range of options for effectively resolving conflict