Difficult Conversations Made Easy


Many of us would prefer to run a mile than have a difficult conversation. Check out this resource if you want to feel more confident and better able to handle difficult conversations well with colleagues, clients and family members.



Learn how to:

  • Build trust and goodwill when there has been a difficult history
  • Increase people’s receptiveness to hearing what you have to say
  • Handle difficult conversations in more confident and positive ways
  • Respond well to defensive behaviour and personal attacks
  • More effectively influence the change you want to see
  • Preserve relationships and achieve better outcomes