Dealing With Demanding Clients


If you work with clients who are unreasonable, demanding or aggressive and want to feel more confident and better able to respond well to such behaviour, you will appreciate this practical program by Ken Warren.



Learn how to:

  1. Better understand and minimise the factors that contribute to aggression
  2. Work well with volatile individuals in-person, by telephone, and by email
  3. Assess the risk of volatility so appropriate action can be taken
  4. Quickly defuse the frustration or anger of others
  5. Respond confidently to people making unreasonable demands
  6. Work well with people with mental health and substance abuse problems
  7. Influence change and gain greater cooperation from clients
  8. Build a safer, more positive, working environment