Challenging Customers From Other Cultures


If you want to gain more insight, avoid misunderstandings and work more easily with people from different cultures, you will appreciate illustrated presentation by Cross-cultural Specialist, Margaret Bornhorst.



Learn how to

  • Increase your confidence in managing the sometimes challenging interactions with people from other cultures
  • Recognise key patterns of cultural difference which can lead to misunderstandings between Anglo-Australian culture and East Asian, South Asian, South East Asian, Middle Eastern, Pacifica, European, or African cultures
  • Learn the behaviours and attitudes needed from you to create more positive outcomes
  • Better understand the influence of culture shock on the behaviour of refugees, new immigrants and people on student or temporary visas
  • Advance your own personal and professional development through a deeper exploration of cultural diversity