Ken Warren – Australia's Leading Speaker on ...
Dealing with Demanding, Aggressive and Unmotivated People
Difficult clients are part-and-parcel of working in the education, health and welfare sectors.
When you add challenging co-workers into the mix, then your team can face some tough communication issues.
Ken Warren is Australia's leading speaker and trainer on Dealing with Difficult People.
With his engaging, interactive and positive approach, Ken has helped thousands of education, health and welfare professionals learn how to turn difficult people around and bring out their best.
He has regularly been featured in the media and professional journals for his practical & down-to-earth strategies.
Ken's approach emphasises seeing the best in people, taking advantage of an individual’s strengths, and using what the research and his experience has found to make the most difference.
With 24 years hands-on experience working with challenging clients – couples and co-workers in conflict, people with drug-related and mental health problems, and aggressive and violent individuals - Ken is no ivory-tower theorist. His practical strategies work in the field.
Ken is a warm, entertaining and thought-provoking speaker, and is one of only 46 speakers to hold Professional Member status in the National Speakers' Association of Australia.
Ken tailors his presentations to meet the needs of each audience. Here are just a few of the topics he can present at your next conference, association meeting or in-house training day.
1. Dealing with Angry and Demanding People
Angry and demanding people come in all shapes and sizes – and not all of them are clients! In this fun and practical presentation, your team will learn three easy steps to de-fuse strong emotions in others, how to say 'No' effectively to demanding people, and how to influence change with others in respectful, face-saving ways.
2. Grow Your Team – Working with Strengths
If you want to build on the strengths in your team, then this is the perfect program for you. Here your team will learn how to cultivate positive attitudes to workplace challenges, help themselves and their co-workers be even more engaged and satisfied with their work, and deal effectively with problems with co-workers and managers when they occur. By following the proven strategies Ken covers, your team will be far better able to contribute to a positive workplace culture and enhance their relationships at work.
3. How to Engage and Motivate Difficult Clients
Does your team work with people who "have to be there" rather than who want to be? Do you have clients who don't see any problems with their behaviour while everyone else does? This powerful and information-rich presentation will help your team improve their clients’ level of readiness for change, take advantage of the five reasons people change their behaviour, and significantly improve outcomes with only minor adjustments to their approach.
4. Managing the Challenging Behaviour of Children and Young People in Care
All children misbehave at times. Children in care can be especially challenging. Certainly, their difficult backgrounds play a part, but how your team members manage the environment and respond to challenging behaviours also has a huge impact. In this program, your team will develop proactive measures to reduce the likelihood of behaviour problems, to intervene well when they occur, and to stay in control when their buttons are pushed.
5. Strengths-Based Brief Therapy
Accessing client strengths has proven to be one of the most effective therapeutic approaches available. This positive model is perfect for when you do not have the luxury of time to create change. It is designed to quickly get a client moving again and break problem patterns of behaviour. In this program, Ken will show you how easy it is to incorporate strengths-based, brief interventions in your current approach and greatly improve your outcomes.
What People Are Saying
Not only did Ken's presentation help me hone my skills in dealing with difficult patients, the interactive format made for a light-hearted session with plenty of fun.”
Dr Dan Manahan, Medical Superintendent, Stanthorpe Health Services
"Ken's presentation was, without doubt, the most useful in providing hands-on strategies." Heather Page, Senior Housemaster, Brisbane Boys College
“Ken’s training sparked much enthusiasm and a realisation of what great work is being done. He also gave us new strategies in our work with young people with challenging behaviours and complex issues.” Kim Reid, Executive Director, KYC Trust
"Ken's knowledge and experience, together with his dynamic presenting skills and practical real-life clinical examples, had the audience engrossed in his presentation.
David Pirie, Training Coordinator, Alcohol & Drug Training Resource Unit, Qld Health
“Thanks Ken for your attentiveness to the culture of our workplace, your familiarization with our challenges, and your skilled manner in dealing with our issues in a sensitive and helpful way. There has been a noticeable improvement in team relationships and morale since your presentation." Jeff Wright, Superintendant North Coast Region, Qld Fire and Rescue Service
"Great info I can use now! I feel a load lift in how I will handle my staff issues."
Lisa Beu, Business Services Manager, Tinana State School
Ken's Other Popular Speaking Topics Include
- Managing Aggressive Behaviour
- Difficult Co-workers Made Easy
- Staying Sane & Successful in Challenging Workplaces
- Work-life Balance: Three Keys to Adding More Quality in Your Life
- Choice Theory and Reality Therapy
- Counselling Normal and Complicated Grief
- Expand Your Bullying Interventions
Let your team benefit from Ken's engaging, fun and practical presentations and create positive people solutions.
Book Ken now through 0406 402 800 or
Check out our most popular speaking topics
Book Ken to speak at your next conference, association meeting, or in-house training day
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